Terms of Service (2026-04-30)

한국어

1. Purpose

These Terms of Service (hereinafter referred to as the “Terms”) are established to define the rights, obligations, and responsibilities between Dotio Inc. (hereinafter referred to as the “Company”) and users of the Binder service (hereinafter referred to as the “Service”), a cloud-based software (SaaS) developed and operated by the Company, as well as to set forth the conditions and procedures for the use of the Service.

2. Definitions

Binder Service: Refers to the service that supports the use of Binder, a cloud-based software (SaaS) onboarding solution developed and operated by the Company.

Customer: Refers to an individual or an entity that has entered into a Service Agreement (as defined in Article 6) with the Company under these Terms and uses the Service provided by the Company.

Administrator: Refers to a person responsible for granting and managing the authority for Users to use the Service on behalf of the Customer.

Manager: Refers to a person responsible for conducting Modules among the employees of the Customer who has been approved to use the Service within the scope permitted by the Customer (or its Administrator).

Participant: Refers to a person who has been approved to use the Service within the scope permitted by the Customer (or its Administrator).

Customer User: Refers to Manager and Participant collectively, and where context requires, includes Administrator.

User: Refers to Customer and Customer User.

ID: Refers to the email address entered or registered by the User for identification and use of the Service.

Password: Refers to a combination of letters and numbers set by the User to verify their ID and protect their personal information.

Data: Refers to all materials stored on the Companyʼs server as entered by the Customer User, as well as any supplementary data generated through the combination, modification, or recalculation of such materials.

Payment Agent: Refers to an institution that, on behalf of the Company, obtains payment authorization from the payment institution based on the Customerʼs payment information and handles settlement of service fees.

Workspace: Refers to the separated sections of the Service assigned to a Customer where Customer Users may submit, post or modify Data.

Module: The actual unit of execution in which a manager conducts onboarding with participants using the tools provided by the service (5 types: content, survey, quiz, checklist, and notification messages) - such as reading content, responding to a survey, or taking a quiz.

Sequence: a collection of modules.

Project: A program unit of onboarding purposes that contains sequences.

Service Plan: Refers to the Company’s service offering that defines the features and scope of the Service, the number of Projects, and the billing method, so that the Service can be used according to the Customer’s needs.

3. Publication and Amendment of the Terms

The Company shall make these Terms easily accessible by posting them on the homepage of the Binder Service (https://binderhr.com).

The Company may amend these Terms to the extent permitted by applicable laws, including the Regulation of Standardized Contracts Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Act on the Consumer Protection in Electronic Commerce.

When the Company amends these Terms, the Company shall specify the effective date and reason for the amendment and post the revised Terms on the homepage at least seven days prior to the effective date. However, if the amendment significantly affects the Userʼs rights or obligations, the Company shall notify the User by electronic means (such as e-mail, SMS, or phone call) at least thirty days prior to the effective date.

The Company shall clearly state that a User who does not express an objection before the effective date shall be deemed to have consented to the revised Terms. Users who do not agree to the revised Terms may terminate the Service Agreement before the effective date.

If a User does not consent to the amended Terms, the Company may apply the previous Terms to such User. However, if the previous Terms cannot be applied due to special circumstances, the Company may terminate the Service Agreement.

These Terms shall remain effective from the date the User agrees to them until the termination of the Service Agreement, except where credit or debt relationships continue after such termination.

In case of discrepancy between the English and Korean versions of these Terms, the Korean version shall prevail.

4. Obligations of the Company

The Company shall not engage in any acts prohibited by laws or contrary to public order and shall make its best efforts to provide continuous and stable Services.

The Company shall implement an appropriate security system to ensure that Users can use the Service safely and shall disclose and comply with its Privacy Policy in accordance with applicable laws.

Except as required by law or legal process, the Company shall not disclose or distribute any Userʼs personal information to a third party without the Userʼs prior consent.

The Company, in principle, provides the Service 24 hours a day, 7 days a week, however, the Company does not guarantee uninterrupted availability. In the event of a system failure or damage, the Company shall promptly repair or restore the Service. If the Service must be temporarily or permanently suspended for unavoidable reasons, the Company shall notify Users via the website, phone, SMS, or e-mail either in advance or afterward.

If a Userʼs complaint is deemed legitimate, the Company shall handle it within a reasonable period. If additional time is required, the Company shall notify the User of the reason for the delay and provide updates on the progress and result.

The Company shall comply with all applicable laws and regulations, including but not limited to the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection.

5. Matters Not Specified in These Terms

Any matters not stipulated in these Terms, and the interpretation thereof, shall be governed by applicable laws and generally accepted commercial practices. In the event of any inconsistency between these Terms and a separate written agreement between the Company and the User, the separate agreement shall prevail.

6. Formation of Service Agreement

The Service Agreement with the Customer is formed when the Customer agrees to these Terms, selects its Service Plan, and applies for the Service in accordance with the procedures prescribed by the Company, and the Company approves such application.

The Service Agreement with the Customer User is formed when a person approved by the Customer to access the Service agrees to these Terms and applies for the Service in accordance with the procedures prescribed by the Company, and the Company approves such application.

The Company, in principle, approves all Service applications but may refuse or terminate approval in any of the following cases.

In cases where false information is provided or another person’s information is misappropriated.

In cases where the user has previously lost eligibility to use the Service.

In cases where the Service cannot be provided for technical or operational reasons.

In cases where the application is made for a purpose contrary to applicable laws and regulations.

In cases where there are other reasons the Company reasonably determines.

Depending on the type of User, the Company may request identity verification or supporting documents through an authorized agency.

The Company may defer approval when Service capacity is insufficient or technical issues exist.

Users must provide accurate and truthful information for the Service application.

In case of a separate written agreement between the User and the Company, such separate agreement shall take precedence over these Terms.

7. Collection of Personal Information

The Company shall collect the minimum amount of personal information necessary for establishing and performing the Service Agreement by lawful and fair means.

The scope and purpose of personal information collection shall be disclosed in advance in accordance with applicable laws.

Users may withdraw their consent to the collection, use, or provision of their personal information at any time.

8. Protection of Personal Information

The Company shall comply with all relevant laws to protect Usersʼ personal information. The collection and use of personal information shall follow applicable laws and the Companyʼs Privacy Policy.

However, the Privacy Policy does not apply to any external websites linked from the Companyʼs official website.

8-2.  Entrustment of Personal Information Processing

During the term of the Service Agreement, where the Customer needs to collect Participants’ personal information through the Service, the Customer shall collect only the minimum necessary personal information and, where necessary, shall endeavor to protect Participants’ personal information, including by obtaining the Participants’ consent.

For the purpose of using the Service, the Customer entrusts the Company with the processing of Participants’ personal information, and the Company, as the entrusted processor, shall process such personal information only within the scope and for the purposes set forth below.

Purpose of Entrusted Processing

Personal Information Items Processed

Provision of HR management services (operation of features including onboarding, members, teams, roles, etc.)

HR information entered by the client company, including name, email, phone number, date of joining, team, etc.

Service operation and incident response

Service usage records, access logs, error occurrence records

Data processing upon client company's request

Personal information items designated by the client company

The Company shall perform the personal information processing tasks referred to in the above Paragraph until termination of the Service Agreement entered into in accordance with these Terms.

Except with the prior written approval of the Customer, the Company shall not transfer or re-entrust the personal information entrusted by the Customer to any third party, and shall not process such personal information for any purpose other than the performance of the entrusted tasks.

9. Userʼs ID and Password Management

Users are responsible for maintaining the confidentiality of their ID and Password and shall not allow any third party to use them. The Company shall not be liable for damages resulting from User negligence or intentional misconduct.

If a User becomes aware of theft or unauthorized use of their ID or Password, they shall immediately notify the Company and follow its guidance. The Company shall not be liable for any damages arising from the Userʼs failure to notify the Company or to follow the Companyʼs instructions after such notification.

The Company may restrict the use of any ID that violates social norms, is misleading, or may be mistaken for the Company or its operators.

10. Modification of User Information

Users may view and modify their account information at any time through the administrator page. However, information related to service management such as ID or password may not be changed without prior approval from the Company.

If a User wishes to update their administrative information, they must notify the Company via email or phone. The Company shall not be liable for any disadvantages or damages arising from the Userʼs failure to update or notify changes in their information.

11. Notices to Users

Unless otherwise specified in these Terms, the Company may provide notices to Users through contact information such as the phone number, email address, or SMS registered by the User. If the User provides false information or fails to update such information, the notice shall be deemed delivered when sent to the previously registered contact information.

For notices applicable to all Users, posting the notice on the Companyʼs website or the Service announcement page shall constitute sufficient notice.

12. User Obligations

The Customer shall be fully responsible for all acts and omissions of the User as if such acts or omissions were the acts or omissions of the Customer itself.

The Customer shall be solely responsible for the configuration, maintenance, and management of Workspace fields, Projects, Sequences, and Modules, including sharing and permission settings.

Users shall pay the service fees set by the Company by the designated due date.

Users shall not:

submit false information when applying for or modifying the Service;

use another personʼs information or identity without authorization - Collecting, storing, or disclosing other Usersʼ personal information without consent;

modify or distribute information posted by the Company to third parties without authorization.

Users may not transfer, assign, or sublicense any rights or contractual status under this Service to any third party without the Companyʼs prior written consent.

Users must regularly update antivirus or other security programs to maintain system security. The Company shall not be liable for any security incidents or damages resulting from the Userʼs failure to do so.

Users are responsible for maintaining backups of their own data, including email contents. The Company shall not be liable for any data loss, damage, or leakage resulting from the Userʼs negligence.

Users must comply with applicable laws, these Terms, and Company policies and shall not interfere with the Companyʼs operations.

The User shall bear all civil and criminal liability arising from unlawful activities such as spam or phishing conducted through their account.

13. Handling of Complaints

The Company shall establish and maintain a procedure for receiving and handling complaints related to personal information or other service matters from Users.

The Company shall handle such complaints through designated channels, such as email or in-service support.

14. Use of the Service

The Company shall provide the Service to the Customer in accordance with these Terms and the Service Plan selected by the Customer, and hereby grants the Customer, for the term of the Service Agreement, a non-exclusive, non-transferable right to use the Service in accordance with these Terms and the selected Service Plan, solely in connection with the Customer’s business operations. The Customer may authorize its Customer Users to use the Service subject to the foregoing conditions. The Manager may use the Service for the period designated by the Customer, and the Participant may use the Service only to the extent of the Modules, Sequences or Projects designated by the Customer.

The Company shall post details of the Services provided to Users on its official website.

The Company shall act solely as a facilitator in the performance of tasks between the Customer, the Manager, and the Participant, and shall not determine or become involved in the content, timing, requirements, or any other aspect of such tasks.

Where necessary, the Company shall process the Data of the Users in accordance with the Customer’s instructions.

The Company shall not use the Data of the Users for its own purposes, except to provide the requested services and to maintain the security and performance of the Service.

The Company may specify the number of accounts assignable to each Customer, and the Administrator may allocate accounts within such limits.

The Company shall provide one Workspace per account, and the Customer may proceed with Projects by creating the necessary fields within the Workspace provided.

The Customer is solely responsible for managing its approved account and may not share it with other third parties.

The Company may conduct regular maintenance to ensure stable operation of the Binder Service, and such schedule shall be announced in advance.

The Company may provide a free trial or other complimentary use of the Binder Service for a limited period.

The Company may connect to a payment institution through a Payment Agent to enable the Customer to pay service fees.

The Company shall not be liable for any losses arising from issues related to the Payment Agent or the payment institution.

During any free trial period, the Company may display announcements, administrative messages, or advertisements within the Binder Service or send them via email or other electronic means.

15. Modification of the Binder Service

The Company may, for reasonable operational, technical, or policy-related reasons, modify all or part of the Binder Service without compensation, unless otherwise required by applicable law.

If any changes occur to the Binder Service, including its content, method of use, or availability, the Company shall notify the User in advance in accordance with Article 11.

16. Restriction or Suspension of Service Use

The Company may restrict or suspend a Userʼs access to the Binder Service if the User violates these Terms or interferes with the normal operation of the Binder Service.

Notwithstanding the foregoing, the Company may immediately restrict or permanently suspend the Binder Service if any of the following applies:

Identity theft or unauthorized use of another personʼs ID;

Violation of copyright laws through installation, provision, or operation of illegal programs;

Violation of the Act on Promotion of Information and Communications Network Utilization and Information Protection;

Attempting to unlawfully use, manipulate, or modify Data;

Transmitting malicious code or placing excessive load on the system;

Attempting to scrape or extract information from the Binder Service using automated means such as bots or scripts;

Hacking or attempting to disrupt or compromise the Binder Service;

Circumventing or exceeding authorized access to the Binder Service;

Any other acts deemed inappropriate by the Company.

In cases where access to the Binder Service is restricted or suspended under paragraph 2, all related rights and benefits shall also be forfeited, and the Company shall not be obligated to provide any compensation.

The Company may terminate the Binder Service, upon prior notice in accordance with Article 11, in cases such as a change of business type, discontinuation, or corporate merger.

17. Service Plan

The types and key terms of the Service Plans provided by the Company are as follows. Detailed information for each Service Plan is specified on the Companyʼs website, and the details regarding billing and payment of the fees for each Service Plan are specified in the “Billing and Payment Policy” provided by the Company to the Customer upon execution of the Service Agreement.

Service Plan

Contract Method

Term of Use

Fees

Scope of Service

Remarks

Pro Free Trial

Automatically upon Workspace creation

30 days from the date of Workspace creation

Free

Unless switched to another Service Plan during the Term of Use, use will be suspended

Pro

Subscription-based

One-month subscription term, automatically renewed

Billed based on the number of Participants with active Modules during the subscription term (minimum 3 Participants)

Enterprise

Separate agreement

As per separate agreement

Same as left

Same as left

Pro Free Trial is provided on the following terms.

The Pro Free Trial shall be automatically made available to the Customer upon creation of a Workspace, and the term of use shall be 30 days.

Seven (7) days prior to the expiration of the Pro Free Trial term, the Company shall notify the Customer by email of the expiration of the term and the method for selecting a Service Plan and shall confirm whether the Customer agrees to make such selection.

If the Customer does not switch or change the Service Plan after the expiration of the Pro Free Trial term, the Customer’s use of the Service shall be suspended, and the Service Agreement shall be terminated upon the lapse of ninety (90) days thereafter.

Pro Free Trial is provided at the Company’s sole discretion and judgment, and the Company shall have no obligation to provide, maintain, or guarantee such Pro Free Trial. If the Company determines, or reasonably believes, that the Customer is improperly or repeatedly using the Company’s Pro Free Trial, or otherwise abusing it for any other intent, purpose, or manner, the Company may refuse to provide the Pro Free Trial or may suspend or discontinue it at any time.

Pro Plan is provided on the following terms:

Pro Plan is offered on a subscription basis, with a subscription term of one (1) month.

The initial subscription term shall commence on the day following the expiration of the Pro Free Trial term, and thereafter each subscription term shall be automatically renewed on a monthly basis.

The Customer may terminate the Service Agreement by notifying the Company before the commencement date of the next subscription term.

The fee shall be calculated by applying the per-person rate to the number of Participants assigned to a Project during the relevant subscription term whose Modules are active, meaning in a state in which the relevant Module can be performed, subject to a minimum of three (3) Participants.

The Company shall calculate and invoice the fee for the relevant subscription term on the last day of each subscription term (the “Billing Date”), and recurring payments shall be automatically processed on each Billing Date using the credit card or debit card registered with the Company. However, if a separate Billing Date is specified in a separate agreement between the Company and the Customer, that agreement shall take precedence.

Enterprise Plan shall be provided under the terms separately agreed between the Customer and the Company. Any matters not expressly set out in such separate agreement shall be governed mutatis mutandis by the terms of Pro Plan.

Any changes to the billing criteria during the Service period shall not affect amounts already paid, and no additional charge or refund shall apply.

The Company may offer promotional discounts or extended service periods for marketing purposes.

If the Customerʼs service application does not meet the Companyʼs promotional conditions, the Company is not obligated to provide such benefits and bears no liability related thereto.

When the Service Agreement is suspended, the Customer and Users shall have no access to the related Data.

Where a separate written agreement on service fees has been executed between the Company and the Customer, such agreement shall prevail over these Terms.

18. Payment of Service Fees

Users may pay the Binder Service fees through the following payment methods. However, if the cumulative monthly payment limit set by the Company or the payment institution is exceeded, additional use of the Service may be restricted.

Bank transfer (with electronic tax invoice issuance);

Credit card auto-payment (monthly or annual).

The User may select from available payment methods designated by the Company. However, as the Company does not directly operate the Payment Agent, it shall not be liable for any issues arising from such third-party payment services.

“Auto-payment” refers to a recurring payment automatically charged to a credit card pre-approved by the User. Unless the User expressly cancels the subscription, the Service Agreement shall automatically renew and continue to be billed according to the applicable payment schedule.

Users shall take reasonable care to prevent any of the following during payment:

Unauthorized use of another personʼs payment method;

Unauthorized use resulting from leakage of passwords or authentication credentials;

Misuse of payment methods through lending, transfer, or collateralization.

If payment is not successfully processed, the Company may restrict the Userʼs access to the Binder Service until payment is completed.

The Company shall not be liable for any damages arising from the Userʼs failure to pay service fees or other reasons attributable to the User.

The Company may add, remove, or modify available payment methods in accordance with its policies and shall announce such changes in advance.

The Company may provide billing details, charge dates, and subscription periods to the User within the Service or via email for transparency.

19. Objection to Service Fees

If the User disputes any billed amount, the User may submit an objection within six months from the Billing Date.

However, if an overcharge or erroneous billing occurs due to the Companyʼs fault, the User may raise an objection regardless of the period specified in paragraph 1.

The Company shall review the objection submitted under paragraph 1 within two weeks and notify the User of the result. If the Company is unable to provide the result within this period due to unavoidable circumstances, it shall inform the User of the reason for the delay and specify a new processing period.

20. Charges for Unauthorized Fee Avoidance

If the User fraudulently avoids payment of Binder Service fees, the Company may charge the User a penalty equivalent to three times the amount unlawfully avoided, in addition to pursuing legal remedies.

21. Refund of Service Fees

The Company shall refund any overpaid or erroneously billed service fees. If such overpayment results from the Companyʼs fault, the Company shall refund the amount together with applicable statutory interest.

If the Binder Service is terminated in the middle of a billing cycle, the remaining portion of that monthʼs service fee shall not be refunded.

If the User cancels a credit card payment, the refund amount, method, and refund date shall follow the policy of the relevant payment institution, and the Company shall not be responsible for the refund except for performing the necessary cancellation procedures.

22. Termination of Contract

The User who wishes to terminate the service contract shall apply to the Company directly through the service interface, or by email, telephone, or other means.

When the termination application under paragraph 1 is received, the Company shall immediately terminate the contract; provided, however, that this shall not apply where there exists any separate credit or debt relationship.

The Company may terminate the Service Agreement without the Userʼs consent in any of the following cases and shall notify the User in advance. The contract shall be deemed terminated at the time such notice reaches the User. However, if the Company deems it necessary or is unable to notify the User due to reasons attributable to the User, the Company may terminate the Service Agreement immediately.

If the User violates Article 12 “Obligations of the User” and fails to correct such violation within a specified period;

If the User uses the Binder Service for any purpose other than that intended by the Company, or leases it to a third party;

If the reason for suspension under Article 16 “Restriction or Suspension of Service Use” recurs within one year;

If the User is in arrears with service fee payments.

23. Protection of the Service

The User shall not reproduce the Binder Service without authorization or disclose any information related to the Service to third parties.

During or after the use of the Binder Service, the User shall not create or sell a similar solution, and indirect creation or sale through a third party shall be regarded as an act of the User.

A User who violates paragraphs 1 or 2 shall be subject to civil and criminal liability.

24. Retention and Destruction of Data

The Customer is responsible for regularly backing up and storing its own Data while using the Service. The Company has no obligation to back up the Customer’s Data and shall not be liable for any leakage, omission, or loss of Data resulting from the Customer’s failure to do so.

The Company shall maintain appropriate administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of the Data, in accordance with the Company’s security standards. However, the Company does not encrypt the Data. Accordingly, the Customer shall instruct Users not to include any personal information or sensitive information in the Data.

When the service period expires or the Service Agreement is terminated, the Company shall delete the Workspace assigned to the Customer and immediately destroy all Data, including Participant information. However, certain information shall be retained for a specific period in accordance with applicable laws and regulations.

Some personal information of the data subject (Administrator) may be collected during the free trial application process;

Records of contract or withdrawal thereof;

Records related to consumer complaints or dispute resolution.

※ For detailed information regarding the destruction of personal data, please refer to the Companyʼs Privacy Policy.

25. Ownership of Intellectual Property Rights

Intellectual property rights related to the Binder Service belong to the Company; provided, however, that intellectual property rights for content posted or registered by the User shall belong to the User.

The User shall not process, sell, or use commercially any information obtained through the Binder Service, and the User shall be solely responsible for any issues arising from such violation.

26. Liability and Compensation for Damages

If the User is unable to use the Binder Service due to reasons attributable to the Company (hereinafter referred to as “fault”), compensation shall be made according to the following standards. However, this shall not apply if the Binder Service is restored within eight hours after the User becomes unable to use it.

If a defect occurs due to the Companyʼs fault and continues for more than eight hours after being reported to or acknowledged by the Company, the Company shall compensate the User for the damages.

If the same failure occurs within four hours after restoration, it shall be regarded as a continuous failure.

The Company shall extend the Userʼs service period free of charge for twice the number of days during which the User was unable to use the Binder Service.

“Defect” under this Article refers to the following:

The User cannot log into the Binder Service due to the Companyʼs fault;

The User is unable to post or upload Data, or cannot access stored Data within the Binder Service due to the Companyʼs fault, unless the Company has given prior notice.

If the Company intentionally or negligently causes damage to the User, the Company shall be liable for such damages.

If the User intentionally or negligently causes damage to the Company, the User shall be liable for such damages.

The Company shall not be liable for any damages caused by natural disasters, other force majeure events, or intentional acts or negligence of the User.

Claims for damages must specify the reason, amount, and calculation basis, and be submitted to the Company via email or telephone.

If the User causes damage to the Company or others resulting in criminal charges or litigation, the User shall actively cooperate with the Company and the investigating authorities.

27. Disclaimer

The Company shall not be liable for any damages incurred by the User or any third party if the Binder Service cannot be provided due to any of the following reasons:

Natural disasters or other force majeure events;

Issues with system environment, telecommunication providers, or hosting service providers that are beyond the Companyʼs control;

Cases where network hacking cannot reasonably be prevented with the current level of security technology;

Suspension of the Binder Service due to system improvements or equipment upgrades with prior notice;

Leakage of email or data, or interference with service use caused by reasons attributable to the User;

Cases not attributable to the Companyʼs intent or negligence.

The Company shall not be liable for any damages arising from information or materials obtained through the Binder Service.

The Company shall not be responsible for the contents of any materials posted or transmitted by the User.

The Company has no obligation to intervene in any transactions between Users or between a User and a third party made through the Binder Service, and shall not be liable for any damages arising therefrom.

Unless otherwise provided by law, the Company shall not be liable for any damages related to free services.

The Company shall not be responsible for the loss of any Data destroyed pursuant to Article 24 or deleted at the Userʼs request, regardless of whether the User is currently using the Binder Service.

The Company shall not be liable for the reliability or accuracy of any information, materials, or facts provided to the User through the Binder Service.

28. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Korea.

For the interpretation of matters not specified in this Agreement and for all disputes, the contracting parties shall endeavor to resolve them through consultation in good faith, taking into account the relevant laws and commercial practices.

If such consultation cannot resolve the dispute, the Seoul Central District Court shall be the exclusive court of competent jurisdiction for resolving such disputes.

Notwithstanding the preceding paragraph, for Users who reside or are located outside of Korea, the court of competent jurisdiction for any dispute between the Company and the User shall also be the Seoul Central District Court of the Republic of Korea.

29. Matters Regarding Changes to the Terms of Service

These Terms of Service shall take effect from April 30, 2026.

Previous versions of the Terms of Service are available below.